FAQs

We love nothing more than helping our customers. That's why we've put together answers to common questions for you. Is your question not listed? Then please contact us.

Shipping

If a product is "in stock" in the webshop, it is effectively in the store at that time! We therefore do not work on the basis of dropshipping. We can deliver products 'in stock' within 1 working day.

[accordion-item_inner title="When can I expect my package?"] [/accordion-item_inner]

If your complete order is too in stock (you can see that in the products), we normally ship everything the same day. Only on weekends we do not ship packages. Want to know more about delivery times or shipping costs? You can find it here.

Of course, this is no problem at all! Then, during checkout, choose the option "pick up in store. If you have chosen this option you can pick up your order during the opening hours pick it up in our store. Let us know you're coming? Then we will make sure it is ready.

You will automatically be sent a track&trace code. Orders sent with a mailbox package will also receive a track&trace code.

 

Payments

Payments on our webshop are made through Mollie. You can read how Mollie guarantees the security of your transaction: https://www.mollie.com/nl/features/security

We currently accept:
Ideal, Bankcontact, PayPal, Visa, American Express, Apple Pay and Maestro.

Yes this is possible, however you must have ordered from us before. You can place your order by phone or email. However, we strongly prefer ordering through the website, because everything runs together in one system. We only pay on account in extreme cases.

Yes, this is certainly possible. During check-out you can provide your VAT number. This will be included on the invoice. If you order from abroad, the VAT is automatically calculated and you do not have to pay it during checkout.

Discounts & lowest price transparency

Sorry!!! Usually, we do not have an active discount code. But, not to worry! Because of our lowest price guarantee, you never pay too much with us!

We have the most competitive price in the Netherlands. If you find it cheaper somewhere else, we will adjust our price immediately!

You can. In special cases, we can provide a bulk discount. For example, if you need a lot of products for an event or other activity, please contact us. We are happy to think with you!

Should this happen within 7 days of your purchase, we will refund you the difference.

Returning

How annoying that it arrived damaged. We will look for a solution together! One thing is for sure: we will make sure you are satisfied.

Unfortunately, we cannot allow returns based on "not liking" a trick. After all, with magic tricks, you pay for the accompanying secret. Having doubts about buying a magic trick? Ask our staff for advice so you won't be disappointed with your purchase!

You have a right to a good product. Therefore, we think the legal warranty is only normal. Read more about the [Legal Guarantee on the Government site]. We can give you at least one guarantee for sure: The Premium Magic Store does NOT sell replicas, counterfeits or unofficial products.

Please take a contact with us. If your reason for return is valid, we will create a return label for you. You will receive this via email from us. After receiving a shipping label, you have 7 days to use it to drop off your order at a PostNL point.