At Premium Magic Store, it is important to us that you are satisfied with your purchase. Below is our full return policy, which outlines the conditions you must meet in order to return a product.
1. Right of withdrawal (consumers).
Consumers (private individuals) have the legal right of withdrawal of 14 days. The revocation period starts the day after receiving the product. Within this period you can dissolve the purchase without giving reasons, provided you meet the following conditions:
- The product is unopened and in its original, undamaged (seal) packaging.
- The product has not been (permanently) used or tested other than necessary to verify its nature and operation.
- You notify the revocation before the expiration of the 14-day period via e-mail to help@premiummagic.nl.
- You return the product to our return address (see section 4) no later than 14 days from the date of withdrawal.
Upon receipt and review of the return package, we will refund the full purchase price and any paid shipping charges to your account within 14 business days.
Please note that standard return charges are at your own expense, unless the return is due to an error by Premium Magic Store (see section 2).
2. Exclusions of the right of withdrawal
Some products and services are excluded from the right of withdrawal. This means you may not return or exchange them. These include:
- Magic tricks with secrecy (so-called “Magic Secrets”). Opening the original blister or seal means the product is irreversibly exposed.
- Second-hand or auction purchases (Monkey Deals).
- Gift cards (gift certificates).
- Digital downloads (software, e-books, digital manuals) and tickets (for events, online webinars or workshops).
- Quickly perishable goods, customized, personalized or hygiene-sensitive products (underwear, body paint, etc.).
These exclusions apply to both our webshop and physical store, and apply to B2C customers. For business customers (B2B) there is no right of withdrawal, unless otherwise agreed in writing.
3. Return Procedure
Follow the steps below to return a product:
4. Reimbursement of return costs
The following rules apply to the reimbursement of return expenses:
- Customer’s own fault:
If you choose to return a product (unopened) yourself, the cost of shipping and return packaging will be at your own expense. This also applies if you have made a wrong choice or changed your mind.
- Error by Premium Magic Store:
If the return is due to an error on our part (e.g. wrong product delivered, damaged product upon receipt, manufacturing error), we will reimburse the shipping cost as well as the return shipping cost. Upon receipt, please contact us immediately at help@premiummagic.nl with photos or a description of the problem so we can send a return label or instructions.
- Exceptions (no return costs reimbursement):
Should it appear that the product is not unopened, or that there is a high risk of depreciation due to use, we reserve the right not to reimburse the return costs or to deduct a contribution to depreciation.
5. Liability and warranty for returns
Upon receipt of the return, Premium Magic Store will assess whether the product is in original condition and meets the return conditions. If there is a justified defect (with normal use), the standard warranty applies (see our Terms and Conditions).
Flash items (promotions, Monkey Deals, auction purchases) are delivered “as seen” and are outside our warranty and return policy.
6. Exceptions and non-returnable products
The following products may not be returned:
- Secret duty magic (unopened remains the only return option).
- Used items, auction or Monkey Deals purchases.
- Gift cards (gift certificates).
- Digital downloads, software licenses and tickets.
- Customized products, personalized or custom items.
- Hygiene-sensitive products (underwear, swimwear, body paint, etc.).
These exclusions apply automatically as soon as the product is no longer unopened in its original seal packaging.
7. Return for business customers (B2B).
There is no legal right of withdrawal for business customers (B2B). Returns and exchanges are only possible if expressly agreed in writing with Premium Magic Store. Please contact help@premiummagic.nl for the conditions and procedure.
8. Complaints and questions
If you have questions about our return policy or would like to make a complaint about a return, please feel free to contact our customer service department:
- E-mail: help@premiummagic.nl
- Phone: +31 (0)20 123 4567 (general)
- Mailing address:
Premium Magic Store
Retselseweg 2a
5473 HC Heeswijk-Dinther
Netherlands
We aim to respond to your message within 2 business days and assist you further with your return or complaint.
